Nominations Open For National Tourism Service Excellence Awards 2014

The Ministry of Tourism and Entertainment in recognition of individuals and organizations which have demonstrated best practices and offer excellent customer service will host the National Tourism Service Excellence Awards Ceremony on Saturday, November 28, 2015.

Excellent customer service delivery from every entity is integral to the continued growth of the Jamaican tourism product. One of the most important components of the visitor experience is the quality of the interface between the visitor and the tourism worker, and their experience with tourism services while on vacation. The National Tourism Service Excellence Awards is geared towards promoting performance excellence within the sector.

The Major objectives of the Awards are:

• To recognize tourism entities that continually achieve sustained levels of excellence in customer service delivery;
• To recognize individual workers who continue to surpass normal customer service delivery standards;
• To select, showcase and award the Best in Service excellence in order to establish internal benchmarks for all the categories of business in the Tourism Sector; and,
• To evaluate the service being provided within the industry and serve as a mechanism to encourage tourism entities to improve customer service delivery.

All eligible nominees are welcomed, and details of who may be nominated and the guidelines for same are available on this site and may be accessed by clicking here. 

Should you require further clarification, kindly contact Ms. Allasandra Chung or Ms. Patricia Patterson - 968 3441 or by email at allasandra.chung@tpdco.org or patricia.patterson@tpdco.org respectively.